TFO Canada improves lives through the creation of sustainable trade partnerships for exporters from developing countries with Canadian and foreign buyers.
TFO Canada confronts the challenge of global poverty by promoting sustainable economic development through export information, advice and contact. TFO Canada facilitates access to foreign markets and shares Canadian trade expertise for the benefit of smaller exporters in developing countries. Founded in 1980, TFO Canada is a non-governmental, non-profit organization.

Employment Opportunities

Project Manager – Trade Support Services 

TFO Canada is currently recruiting a Project Manager – Trade Support Services(TSS) based in Ottawa.  The Project Manager-TSS is responsible for contributing to the promotion of TFO Canada’s mission to its stakeholders through the management of the organization’s online platforms (ie. website and social media), capacity-building and exporter training, trade show support and the tracking of program results through a monitoring and evaluation (M&E) system.

The role includes coordinating exporters and importers registrations through the Office Manager, producing content updates, revisions and additions of TFO Canada’s online platforms to enhance the organization’s visibility with various stakeholders in Canada and abroad.  He/she will be supported by a team of Project Officers.

 

The Project Manager-TSS also works in close cooperation with the regional project managers to develop communications strategies in support of project activities. 

 

The Project Manager-TSS supports the Regional Program Directors with the preparation of donor reports.  He/she may also be involved with the development of other information management initiatives related to the larger institutional knowledge. 

 

This position reports to the Program Director – Latin America and the Caribbean/Trade Support Services

 

Duties:

Importer & Exporter engagement:

• Managing the TFO Canada Market trade information system including the exporter, importer and Trade Support Institution databases as well as supply offers;

• Preparing & delivering periodic seminars and webinars to exporters on Exporting to Canada and more generally on TFO Canada’s services to developing country exporters and Trade Support Institutions in Canada and abroad;

• Designing and implementing the buyer engagement program oriented to assist SMEs exporters to meet buyers’ demands

 

Website & external communication :

• Managing the www.tfocanada.ca website platform and content as well as TFO Canada’s larger Public Communication;

• Creating and maintaining TFO Canada’s visibility and recognition amongst Canadian importer / business community using social media platforms;

• Writing & editing TFO Canada’s trade technical publications and news updates for publishing on the TFO Canada web site and other platforms;

 

Organisational learning & reporting:

• Contributing to grow TFO Canada’s institutional knowledge notably by supporting the Program Director with the modelling developing and monitoring project budgets and provides related project administration in collaboration with TFO Canada’s support staff;

• Contributing to design and update training material for Trade Support Institutions and exporter training, capacity building and market access activities;

• Producing financial forecasts in coordination with TFO Canada’s finance department;

• Preparing project activity and outcome reports (including conducting surveys) in line with donor guidelines;

 

Monitoring and Evaluation (M&E): 

Responsible for providing timely, regular, high-quality M&E technical support to regional project managers with both new and ongoing projects. 

• Working with Regional Program Directors to draft/coordinate data collection tools, timelines for M&E events, data collection methodology, and databases for team use;

• Coordinating with regional project officers to conduct evaluation and follow-up on project’s activities

• Supporting Project Officers with the M&E process and preparing final reports and tools to be used by the team

• Documenting findings and reporting lessons learned to stakeholders

• Conducting literature reviews and other research related to M&E and learning

• Providing technical guidance on M&E related issues for work planning 

 

HR management:

• Guiding and supervising the Trade Information services; trade shows support services and Marketing and Communications, Project Officers and the part-time Trade Information Systems Specialist.

• Identifying suitable consultants and volunteers.  Contribute to the recruitment and appointment process (incl. drafting of contracts)

• Coordinating the activities of project consultants (TFO Canada Associates), partners and suppliers to ensure the successful implementation and management of TFO Canada’s trade-related technical assistance and capacity building projects;

• Providing logistical and related support to the project consultants;

 

Qualifications:

• Eligible to be employed in Canada

• BA in International Business with specialization in Communications, marketing services or related field

• At least five (5) years of combined project management experience in an international development organization, international trade promotion organization (export marketing, importing/sourcing, trade development support services for exporters) or project management organization (including planning, budgeting, procurement and contracting of external service providers, monitoring & reporting)

• Fully bilingual (French/English – written and spoken)

• Excellent presentation and written communication skills, including report writing

• Experience working with organization’s website and developing social media strategies for institutions

• Strong understanding and experience in results-based reporting and impact measurement

• Good knowledge and experience working with a wide range of tools and methodologies for projects monitoring and evaluation.

• Strong ability to multi-task and manage multiple stakeholder relations

• Able to work well in a team and in a fast-paced environment

• Good organizational and planning skills, and meticulousness with budget tracking

• Must be self-starter, a team player and able to work with and through others.

• Ability to travel within Canada occasionally

 

Assets

• Project Management Professional (PMP) and/or Certified International Trade Professional (CITP) designation

• Understanding of the Canadian import market and sources of information

• Strong understanding of gender equality and ability to incorporate gender equality concepts in your work

• Ability to communicate in Spanish

 

Compensation:

TFO Canada offers a competitive salary and benefits package commensurate with experience and the norms of the international development NGO sector.

 

Applications:

Applications including a cover letter and a current C.V. should be made in writing by mail/e-mail no later than November 15^th, 2019 to:

Project Officer – Trade Information Services

TFO Canada is currently recruiting a Project Officer – Trade Information Services (TIS) based in Ottawa.  The Project Officer - TIS is responsible for contributing to the promotion Trade Information Services (TIS) includes a comprehensive web-based platform (www.tfocanada.ca) featuring in-depth trade publications on the Canadian import market, country profiles, product offers, calendar of events, newsletters, an exporting guide and our daily news archive.

Other information services include regular e-publications (e-blasts and e-newsletters) and webinars for exporters and importers, presentations on the Canadian import market and TFO Canada’s services and special research publications on opportunities in the Canadian market for specific countries or for individual product/services categories. The content for TFO Canada TIS is generated internally and from external sources and are delivered in English, French and Spanish.

 

This position reports to the Project Manager - Trade Support Services

 

Duties:

• Researching/updating TFO Canada’s existing Canadian Market Information Papers and similar publications
• Researching and generating/editing content for TFO Canada’s quarterly e-newsletters for developing country exporters and trade support institutions, and its monthly e-bulletins for Canadian importers
• Creation of promotional materials (such as e-blasts, posters, events, etc.)
• Researching and editing/updating news, events and other content on the www.tfocanada.ca website
• Developing content for, and maintaining TFO Canada’s presence on, social media platforms including Facebook, Twitter, LinkedIn, etc.
• Researching and writing of periodic “success stories” of recent TFO Canada projects for inclusion in the organization’s publications and website
• Supporting the delivery of periodic webinars or training delivered by TFO Canada Staff
• Management of TFO Canada’s Constant Contact system and use of it to publish/deliver TFO Canada’s various e-newsletters and other e-communications
• Participation in and support of regular Trade Information Services team meetings/ communications
• Layout of TFO Canada publications (e.g. quarterly exporter newsletter) and some (in-house designed) communications tools
• Providing other research and communications support to TFO Canada staff
• Updating content in different social media platforms

 

Qualifications:

• BA in business administration, marketing or a related field

• At least two years of communications related experience generating and editing content, preferably with an international business orientation
• Strong experience working with website back-end platforms
• Previous research and analysis experience in international trade or a related subject
• Knowledge of the Canadian import market and sources of information an asset
• Experience implementing and scaling a social media strategy, including managing social media accounts (Twitter, Facebook, YouTube, LinkedIn, etc.)
• Experience in graphic design is considered an asset
• Outstanding organizational skills
• Excellent research, writing, editing and copy-editing in English and French
• Excellent computer application skills, particularly Microsoft Word, PowerPoint and desktop publisher software such as Adobe InDesign, Illustrator etc. plus familiarity with website content management systems
• Ability to manipulate and analyse large datasets in Microsoft Excel
• Must be a self-starter, problem solver, able to work independently and contribute effectively to the team

 

Compensation:

TFO Canada offers a competitive salary and benefits package commensurate with experience and the norms of the international development NGO sector.

 

Applications:

Applications including a cover letter and a current C.V. should be made in writing by mail/e-mail no later than November 15^th, 2019 to:

 

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Volunteer Opportunities

TFO Canada offers unpaid volunteer roles three times a year (April-June, June-August, September-November) for Ottawa-based volunteers interested in supporting our Canadian market access services and some of our trade capacity building projects, while at the same time gaining experience in research, writing, and results-gathering skills in the fields of international development and trade.  Click here for a complete description of this volunteer role and application instructions.

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Consulting Opportunities

TFO Canada is seeking highly qualified and experienced consultants to work with us on current and upcoming projects for the following high demand areas:

Tourism

Health and Wellness

Gender experts on Women and international trade/ business/SMEs

Corporate Social Responsibility, including “decent” work

Skills and knowledge are required in: marketing, branding, product development, presentation skills, coaching, Canadian requirements (including packaging and labelling), logistics and transportation, setting up buyer meetings, assessing export readiness.

Consultants should have at least 5 years of experience in a relevant field and, ideally, previous experience working with clients from Africa, Asia and Latin America. Experience promoting trade for women-owned businesses is considered an asset. Please indicate your fluency in English, French and/or Spanish. All applicants must be eligible to work in Canada.

Qualified consultants may submit a CV highlighting your experience by email to tfocrc@tfocanada.ca

TFO Canada strives to ensure gender equality for men and women in their participation in TFO Canada’s programs, projects and activities, and also in TFO Canada’s employment, contracting and management opportunities.

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