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Trade News

Each day TFO Canada publishes a sample of trade news on the Canadian import market along with any new, updated or changed regulations and legislations regarding international trade; countries in which TFO Canada offers services and on the export sectors which it promotes.


Walmart Canada debuts grocery pickup service in Ottawa

Friday, July 03, 2015 > 09:40:51

(Financial Post)

Walmart Canada is launching a grocery pickup service for online orders at 11 Ottawa area stores.

The mass merchant said Friday that it has hired a team of dedicated grocery shoppers to hand pick perishable and non perishable grocery items such as meat and fruit for consumers who place online orders at the participating locations on Walmart.ca. The service takes orders up to 21 days in advance and carries a pickup fee of $3. A dedicated waiting area for pickup orders will debut at six locations on July 7, followed by another five locations on July 21.

“You drive up to a spot, call a phone number and within five minutes we will get your order out to you,” said Simon Rodrigue, senior vice president, ecommerce, Walmart Canada.

Rival Loblaw Cos. began test piloting a similar “click and collect” project at three Toronto-area stores earlier this year, though Rodrigue was quick to note Walmart’s service is a launch, not a pilot project, and will be extended into other markets across Canada based on consumer demand. “We have been working on this for a long time,” he said. “I think we are always looking at how customers are demanding the service. We will quickly move it to other markets as we see (demand increase].”

Walmart also operates a separate locker pickup program inside 55 of its stores in Toronto and in Kapuskasing, Ont. for online orders, but it is not offered for perishable grocery items.

“Over the long term, we want to bring (the two services) together,” Rodrigue said.

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